On this week’s episode of Business Class from the Tourism Academy, Steve Ekstrom sits down to interview John Percy, the President and CEO at Destination Niagara USA. John talks the importance of following your gut, he discusses the strength of his team through the COVID pandemic, and he describes how Destination Niagara USA stayed relevant through challenging times.
RELATED: Improve Visitor Experiences with Tourism Ambassador Training
RELATED: Teach Agents & Operators to Be Your Advocates
Business Class is powered by Group Travel Odyssey